Privacy & Disclaimer

Privacy & Disclaimer ICM Technology BV

ICM Technology BV (hereinafter ICMT) trading under the following:

MiFi-Hotspot.nl; MiFi-hotspot.de; Mifi-hotspots.com
4GLTE-antennes.nl;
ICMT-antennes.nl; ICMT-antennen.de; ICMT-Antennas.com

Thank you for visiting our website(s). We attach great importance to guaranteeing your right to privacy. Your personal data is processed by ICMT in accordance with the General Data Protection Regulation (AVG) and national laws and regulations in the field of personal data protection, including the AVG Implementation Act (UAVG) and the Telecommunications Act (Tw). In this Privacy & Cookie Statement we explain how we handle your personal data.

1.1 General

1.1.1 Newsletter

When registering for our digital newsletter, we ask you for your name, e-mail address and date of birth. With your permission, we use your e-mail address to send you our newsletter several times a week, containing information about our organization, products, promotions and news related to our range. In addition, we can send you customer satisfaction surveys. In order to send you a newsletter that is as relevant as possible, we tailor the content of our newsletter as much as possible to your online surfing and reading behavior on our own websites and other online expressions and purchasing behaviour. In addition, we can see in statistics whether the email is opened and which advertisements from the newsletter are clicked on. If you have registered for our newsletter, you can unsubscribe at any time. You can unsubscribe by using the unsubscribe link at the bottom of each newsletter.

1.1.2 Protection of our systems

For the comfortable use of our website/application, analysis of the security and stability of the system and to protect our systems, it is possible that we store access data in the form of log files of every visit to our website. These log files consist of:

• The website from which you call up our website;
• The IP address;
• The time and date of access;
• The request from the client server;
• The http response code;
• The amount of data transferred;
• The information about the browser and operating system you are using.

1.1.3 Location data

We use your location data if you have consented to this in your browser or the settings of your operating system or end device. We only use this information to provide you with individual services related to your current location. We use Google Analytics for this. For more information about this procedure, please refer to the Google Analytics privacy statement.

1.1.4 retention period

Statistics that we use are kept by us during the legal retention period, which is used by Google Analytics.

1.2 Business Buildings


1.2.1 Camera surveillance

We use camera surveillance in our business premises. We do this to secure our property and protect our employees, customers and suppliers. We also want to use camera surveillance to prevent or detect criminal offenses or unlawful behaviour. We have a legitimate interest in doing so as we want to provide a safe and secure environment for anyone who enters our premises.

1.2.2 retention period

We store camera images in the system for 7 days and are then automatically overwritten. If a (possible) incident has taken place, the images can be stored for longer than 7 days after approval from the Data Protection Officer. The images are then kept for as long as necessary to resolve the (possible) incident.

1.3 Webshop


1.3.1 My Webshop Account

You can also create an account in our webshop when placing your order. By entering your e-mail address, (optionally) your telephone number and a self-chosen password (hereinafter referred to as 'registration data'), you will save time on your next purchase and you will also benefit from the agreed discount. You can use your account for several ICMT online services, without having to register each time. In addition, you can view and change the data stored about you in your customer account at any time and, for example, save items permanently for later purchase.

The legal basis for ICMT to process your e-mail address, (optionally) your telephone number and a self-chosen password is the execution of the agreement. This information is necessary to create a customer account, with which you can benefit from a personal discount from ICMT.

The registration data will be kept by us as long as you use your ICMT account resp. it is not deleted by you.

ICM Technology BV, Halderbergselaan 7a, 4741AA, Hoeven is responsible for processing your registration data. If desired, you can reach the data protection officer by telephone under number 0031 165 380003 or by e-mail at info@ address of the relevant website.

1.3.2 Processing & Deliver Order

For the purpose of processing and delivering your order, we process your name, address, e-mail address, telephone number and payment method. Optionally, you can provide your telephone number. We only use this telephone number if this is necessary to contact you about your order.
The transport organization takes care of the delivery of your order. The delivery can take place in different ways. You can choose to have the order delivered to your own address. As soon as the order is on its way, you will receive a shipping confirmation by e-mail with a link from the transport organization in which you can track the delivery of your order. Another possibility is to specify an alternative address. We will use this address for the delivery of your order to a third party chosen by you. You also have the option of opting for a collection point delivery. In order to notify you when the order is delivered, the transport company uses your e-mail address to send you information about the delivery.

Depending on the chosen payment method iDeal, Maestro, Afterpay, Bancontact, Sofort, VISA, Mastercard, Paypal or Giropay, we will forward you to the relevant payment service provider after completing the order. There, after entering your access data, you can instruct the service provider to carry out the payment. If you order on account, it is in our interest that you pay for your order on time, i.e. within the agreed payment term. If you do not fulfill your payment obligation and fail to do so, we can forward your personal data for collection to our collection agency to settle the payment.

1.3.3 Return

To return your ordered product(s), you need a return slip. You can request this via the withdrawal form on the relevant website, by calling our customer service or by e-mail. After receipt and approval of the return notification, you can print a return label via the transport organization.

For a detailed explanation of the return process, please refer to the returns page of the relevant website.

1.3.4 retention period

We keep your order and delivery details until any warranty and warranty rights have expired. After this period has expired, we store the data required under commercial and tax law for the period required by law. During this period, the data will only be used for inspection by the tax authorities and at your request.

1.4 Contact with customer service

We attach great importance to the correct handling of any questions or complaints and the improvement of our products and services. For this we need certain information. If you have a question or complaint regarding a product or service, you can contact our customer service by sending an e-mail.

1.4.1. Retention period

Personal data that we need to deal with questions or complaints will be automatically deleted after the question or complaint has been dealt with. If necessary, they will be kept for the legal retention period. The data can also be kept longer than the aforementioned retention periods if this is necessary in the context of an investigation or legal procedure.

1.5 Contact with business customers

This privacy statement also applies if you contact us as a business customer, contractual negotiations take place with us or if contractual agreements already exist with us and personal data are processed in this context. Which data is processed depends on the agreed services. Therefore, not all of the information below from this chapter will be relevant to you.
In principle, we receive the data directly from you as a business customer. However, we may receive data from third parties, such as credit bureaus, the tax authorities, etc.
Relevant personal data can be: personal data (eg. first and last name, address and other contact details, date and place of birth and nationality), identification and authentication data (e.g. extracts from the commercial register, passport data, signatures), data in the context of our business relationship (e.g. payment data, order data), creditworthiness data, company structure and ownership data, photo and video recordings (e.g. for deliveries of goods) and other data comparable to the categories listed.
We need this information for the execution of our agreement with you. In addition, the processing of your data may also be necessary to comply with a legal obligation, for example the identification obligation or tax regulations. In addition, we need your data for our legitimate interests, such as assessing the suitability of our business client, filing legal claims or performing access checks.

1.5.1 retention period

Your personal data will be kept by us for as long as it is necessary for the above purposes and with due observance of the legal retention period.

1.6 Compliance-Repeal Scheme

If you want to inform us about possible abuses and/or irregularities, you can do so via the relevant website. These notifications are sent via an encrypted connection (https) and stored on a secure server. Your IP address is not stored. You can provide your name and telephone number or e-mail address to process your report. If you prefer to report anonymously, you can do that too. All reports are only accessible to our Compliance Officer.

2.1 Cookies

We use cookies and similar techniques. This maps the surfing behavior of our visitors. Cookies are harmless and can be easily removed.

2.2 To give or not to give consent

We do not have to ask your permission to place and read functional and analytical cookies because they have no or limited influence on your privacy. For tracking cookies and similar techniques, we ask for your permission in advance.

2.3 How long do I give consent?

We record whether you have given permission for the placement and use of tracking cookies and social media cookies. The consent remains valid as long as you do not change the cookie settings.

2.4 Cookie Settings

You choose which cookies you allow.

There are 2 options:

1. Complete

-Functional cookies: necessary for the optimal functioning of the website
-Analytical cookies: measuring the use of our website for the implementation of improvements
- Tracking cookies and similar techniques: to show relevant advertisements and offers based on your surfing behavior on our website(s) and apps
- Social media cookies: being able to share and like information on our website(s)

Do you want to get the most out of our website? Then choose Complete by clicking 'I choose Complete'. We then collect information about the use of our website(s) and apps in order to offer you an optimal user experience and to show relevant advertisements and/or offers on our websites and those other parties (within and outside Europe). You also give us permission to share your IP address with these parties.

2. Basis

-   Functional cookies: necessary for the optimal functioning of the website
-   Analytical cookies: measuring the use of our website for the implementation of improvements

Would you prefer not to have Complete and do not make a choice? Then we only place functional and analytical cookies so that the site works and we can perform analyzes on an anonymous basis.

2.5 Not deleting cookies?

If you do not want cookies or want to delete them, adjust your browser settings. We would like to point out that if you do not accept all cookies, you may not be able to use all the functionalities of this website.

2.6 Cookie overview

Click here for a complete overview of the cookies we use. In this overview you can read 1) which cookies we use and by whom they are placed 2) which personal data are processed 3) what the purpose is of the relevant cookies and 4) how long the data is stored. If you do not want cookies or want to delete them, please adjust your browser settings.

Only the departments within ICMT that need your data for the purposes mentioned earlier in this Privacy & Cookie Statement will receive your data.

You have a number of rights to guarantee your privacy even better. These rights are briefly explained below. For a more detailed explanation of your rights, we recommend that you consult the website of the Dutch Data Protection Authority. You can exercise the following rights by contacting the Data Protection Officer.

4.1 Right of access

You have the right to inspect all personal data that ICMT processes about you. You have access to your personal data via your own account in our webshop.

4.2 Right to rectification

If you subsequently find that (by means of your right of access) the personal data that we hold about you is incorrect or incomplete, you can request us to amend or supplement the data. Via your own account on the website, you can change this information quickly and easily at any time by going to 'login details' and clicking on the 'change account' menu option.

4.3 Right to erasure of personal data

You can also request us to delete your personal data completely. Submit this request to us, and we will then check for you whether we are obliged to do so. In some cases we are forced to keep your data anyway. We will of course inform you about this.

4.4 Right to lodge a complaint with the Dutch Data Protection Authority

We are committed to ensuring your privacy at all times. If you notice that we still have points for improvement when it comes to your privacy, we would like to hear from you. We hope to be able to find a solution in consultation with you. If you prefer a different approach, you can also choose to submit a complaint to the Dutch Data Protection Authority. They will then help you further.

Our website contains links to other websites, such as social media and pages of brands in our range. This Privacy & Cookie Statement only applies to this website and we recommend that you also consult the Privacy Policy of the websites referred to.

If you have a general question/complaint, please contact our customer service via the contact form on the website or via telephone number: 0031 165 380003. If you have any questions about the processing of your personal data by ICMT or if you want to exercise one of the above rights, please contact the Data Protection Officer.

This text and the resulting principles can be changed by ICMT at any time. We therefore recommend that you consult this web page regularly.

Last updated on 9-10-2020