General terms and conditions Consumer

These general terms and conditions contain a number of basic rules for us as a webshop and you as a consumer.

1. We: the natural or legal person that offers products and/or services remotely to consumers; in this case, the web shop where you made the purchase.
2. You: this is you; the natural person who does not act in the exercise of profession or business and enters into a remote agreement with us.
3. Distance agreement: an agreement that exclusively or partly uses one or more remote communication techniques (see No. 4) for the sale of a product, service or digital content up to and including the conclusion of the agreement, for example an order at a web store, but also telephone or written orders.
4. Remote communication technology: means that can be used to conclude an agreement without you and we having been in the same room at the same time; for example, telephone or internet.
5. Thinking time: the period within which you can make use of the right of withdrawal.
6. Right of withdrawal: your possibility to renounce the remote contract within the reflection period.
7. Day: calendar day.
8. Endurance transaction: a remote agreement for a series of products, services or digital content, the supply and/or purchase obligation of which is spread over time.
9. Sustainable data carrier: any means that you can use to store information that is personally addressed to you, where this information can be consulted later and the reproduction of this information can be unaltered, for example a CD-ROM or a USB stick.
10. Digital content: data produced and delivered in digital form

ICM Technology BV
Halderbergselaan 7a
4741AA Hooves
North Brabant
The Netherlands
Phone number: 0165-506443
Accessibility: Email: info@icmt.nl
KvK Number: 20091288
VAT identification number: NL80.73.907.44.B01
Bank account number (IBAN and BIC): NL04INGB0677005628

ICM Technology BV trading under Mifi-hotspot.nl; 4GLTE-antennes.nl; ICMT-antennes.nl

1. These terms and conditions apply to any offer made by us and to any distance contract concluded between you and us.
2. These terms and conditions are available to you before you enter into the distance contract. If this is not reasonably possible, we will find out where and how you can view the general terms and conditions with us. If you wish, we will send you the general terms and conditions as soon as possible free of charge.
3. If the distance contract is concluded electronically, we may make these general terms and conditions available to you electronically, contrary to the previous paragraph and even before the agreement has been concluded. We do this in a way that you can easily store it on a durable data carrier. If this is not reasonably possible, we will indicate where and how you can view these terms and conditions electronically. If you request it, we will send it to you electronically as soon as possible, free of charge
4. If, in addition to our general terms and conditions, specific product or service terms and conditions apply, paragraphs 2 and 3 also apply to them. If conflicting general terms and conditions apply, you can invoke the provision that is most favourable to you.

1. Before you make the purchase, we will provide you with information that will allow you to properly assess the offer, for example by means of a description and images of the product, service and/or digital content that correspond to reality. In addition, you will receive clear information about your rights and obligations, such as:

1. the total price to be paid, including, for example, any disposal fee or delivery costs;
2. the manner in which the agreement is concluded;
3. whether or not the right of withdrawal applies;
4. the method of payment, delivery or execution of the agreement;
5. the period of validity of the price or the possibility of accepting the offer;
6. the rates you will have to pay if you wish to contact us, where this is different from the base rate;
7. the way in which you become aware of actions you do not intend before concluding the agreement, as well as the way in which you can rectify them before the agreement is concluded;
8. the possible languages in which, in addition to Dutch, the agreement can be concluded;
9. the codes of conduct that we are required to adhere to and the way in which you can view these codes of conduct electronically;
10. how you can access the data we have stored about you; and
11. The minimum duration of the distance contract, if it is a long-term transaction.

2. At the latest upon delivery of the product, service or digital content, you will receive the following information from us. You will receive this information in writing or in such a way that you can easily store it on a durable data carrier (e.g. a CD-ROM or a USB stick):

a. our visiting address, where you can submit a complaint;
b. whether you have a right of withdrawal and, if you have a right of withdrawal, the way in which you can exercise it;
c. information about existing after-sales service and warranties;
d. the information referred to in paragraph 1 above, unless you have already received it before the execution of the agreement;
e. the conditions for terminating the agreement if it lasts longer than one year or is of indefinite duration;
f. if you have a right of withdrawal, the model withdrawal form. 3. In the case of a long-term transaction, paragraph 2 only applies to the first delivery.

1. Once you have placed an order, you will receive an electronic confirmation from us. As long as this is not done, you can still waive the purchase by dissolving the agreement (see Article 9).
2. If you order via the Internet, we secure the data exchanged and the online environment. If you pay electronically, we will ensure appropriate security measures.
3. We can investigate whether you can comply with your payment obligation and whether you can enter into the contract remotely responsibly, as long as we remain within the law. For example, we can check if you are registered with the Credit Registration Office. If we have good reason not to enter into the contract, we may, with reasons, refuse your order or request or attach special conditions to the execution.

When purchasing products, you have a minimum reflection period of 14 days.

1. The reflection period starts on the day after you have received the product or that it has been received by a third party designated by you; or:

A. If you ordered multiple products in one order: the day on which you, or any other person-not the carrier-received the last product. If we have clearly informed you of this prior to the ordering process, we may refuse an order for several products with different delivery time.
B. If the delivery of a product consists of several consignments or parts: the day on which you or an other person-not the carrier-received the last shipment or component;
C. in the case of regular delivery of products for a specified period of time: the day on which you received the first product on an other-not the carrier-designated by you.

2. During the reflection period, you may dissolve the agreement (see Article 9 how you can do this).
3. During the reflection period, you need to carefully handle the product and packaging. That means you only unpack or use the product to the extent necessary to assess whether you want to keep the product. If you exercise your right of withdrawal, you will return the product to us with all the accessories supplied and if reasonably possible-in its original condition and packaging. We inform you how you can do this. According to the law, this information should be reasonable and clear.
4. If you use your right of withdrawal, you will pay at most the cost of returning.
5. We will refund all other costs you have already paid, including delivery costs, as soon as possible, but no later than 14 days, counted from the day after you report the revocation. If we do not collect the product ourselves, we may wait to refund it until we receive the product or that you have shown that the product has been returned. We will refund you at the time that falls first.

1. When providing services and digital content that has not been delivered on a material medium, you have a minimum reflection period of 14 days. The reflection period starts on the day after you enter into the agreement. During the reflection period, you can dissolve the agreement without giving a reason.
2. We will give you information on how to make use of your right of withdrawal when offering the service, or at the latest in the delivery of the service. This information should be reasonable and clear.
3. We will refund any costs you have already paid as soon as possible, but within 14 days at the latest, counted from the day after you have reported the revocation to us.

Sometimes you do not have a right of withdrawal. However, we must state this clearly and before the agreement is concluded. These are:
1. Products or services whose price is subject to fluctuations in the financial market beyond our control and which fluctuations may occur within the withdrawal period;
2. Agreements concluded during a public auction. By a public auction, we mean a method of sale in which we offer products, services, and/or digital content to you, while you are present in person or have the opportunity to attend the auction in person, under the direction of an auctioneer, and where the successful bidder is obliged to purchase the products, services and/or digital content;
3. Service contracts, after full performance of the service, but only if: a. the performance has commenced with your express prior consent and b. you have declared that you will lose your right of withdrawal as soon as we have fully performed the agreement;
4. Service contracts for the provision of accommodation, if the contract specifies a specific date or period of performance and is other than for residential purposes, transport of goods, car rental services and catering;
5. Products manufactured to your specifications, which are not prefabricated and which are manufactured on the basis of your individual choice or decision, or which are clearly intended for a specific person;
6. Sealed products that are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery;
7. Products that are irrevocably mixed with other products after delivery by their nature;
8. Sealed audio, video recordings, and computer software that you have unsealed;
9. The supply of digital content other than on a tangible medium, but only if:

a. the performance has commenced with your express prior consent; and
b. you have declared that you hereby lose your right of withdrawal.

1. You can dissolve the agreement free of charge within the reflection period and even if you have not yet received the order (see Article 6 for products, Article 7 for services and/or digital content and Article 8 for possible exceptions).
2. To make use of the right of withdrawal, you must report the revocation to us. This can be done by means of the model form of withdrawal or in another unambiguous way.
3. If we enable the notification of revocation by you electronically, we will immediately send an acknowledgement of receipt after receiving this notification.
4. We may ask you about the reason for the revocation, but you do not need to give it.
5. You must return the product to us as soon as possible, but within 14 days from the day of receipt of the product, or hand it back to us. This does not have to be if we have offered to collect the product ourselves. In any case, you have observed the return deadline if you return the product before the reflection period has expired.
6. You will return the product with all accessories delivered, in their original condition and packaging if reasonably possible, and in accordance with the reasonable and clear instructions provided by us.
7. The risk and burden of proof for the correct and timely exercise of the right of withdrawal lies with you.
8. You will pay the direct cost of returning the product. If we have not reported that you must bear these costs, or if we declare to bear the costs ourselves, you do not have to pay the return fee.
9. If you recuse after first expressly requesting that the operation of the service commences during the reflection period, you shall owe us an amount proportional to that part of the service we have performed at the time of revocation, as compared to the full performance of the service.
10. You do not bear any costs for the performance of services such as:

A. we have not provided you with the legally required information about the right of withdrawal, the cost allowance in case of withdrawal or the model form for withdrawal, or;
B. you have not expressly requested the commencement of the service during the reflection period.

11. You shall not bear any costs for the full or partial delivery of digital content not delivered to a material medium, if:

A. prior to its delivery, you have not expressly agreed to begin compliance with the agreement before the end of the reflection period;.
B. you have not acknowledged losing your right of withdrawal when granting his consent; or.
C. We have failed to confirm this statement from you.

12. If you exercise your right of withdrawal, all additional agreements will be terminated by operation of law. .
13. We will use the same payment method as you have used for a refund, unless you agree to another method. The refund is free of charge for you..
14. If you have chosen a more expensive method of delivery than the cheapest standard delivery, we do not need to refund the additional costs for the more expensive method.

1. We may not increase the price of the service or product offered during the period of validity specified in the offer, except as a result of changes in VAT rates.
2. By way of derogation from the previous paragraph, we may offer products or services for which prices are bound by fluctuations in the financial market and which we have no influence, with variable prices. We then state with the offer this connection to fluctuations and the fact that any quoted prices are target prices.
3. We may only increase the price within 3 months of the conclusion of the agreement if the increase is the result of legal regulations or provisions.
4. We may only increase the price from 3 months after the conclusion of the agreement if we have negotiated it prior to the conclusion of the agreement and:

A. the price increase is the result of statutory arrangements or provisions; or
B. you can cancel the agreement by the day on which the price increase will take effect.

5. All prices include VAT.

1. We ensure that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability and the legal provisions and/or government regulations existing at the date of the conclusion of the agreement. We are also in charge of other than normal use, if you have agreed with us.
2. We, a manufacturer or an importer can offer you a guarantee scheme. This arrangement does not detract from the rights and claims you have in the event of a failure in the performance of our obligations under the law and/or the distance agreement.

1. We are as careful as possible in the delivery and in the execution of orders of products and in the assessment of applications for the provision of services.
2. As a place of delivery, we assume the address you give us.
3. We will execute accepted orders as a matter of urgency, no later than 30 days, unless a longer delivery deadline is agreed. If the delivery is delayed, or if an order cannot be completed or can only be partially completed, you will be notified no later than one month after placing the order. In that case, you have the right to dissolve the agreement at no cost and to any compensation.
4. In case of dissolution on the basis of the previous paragraph, we will refund the amount you have paid without delay.
5. The risk of damage and/or loss of products lies with us until delivery to you or a pre-designated and disclosed representative, unless expressly agreed otherwise.

1. You can terminate an agreement for an indefinite period of time and that concerns a long-term transaction at any time, as long as you comply with the agreed termination rules and with a notice period of no more than one month.
2. You can terminate a fixed-term contract that concerns a long-term contract at any time towards the end of the fixed-term contract, as long as you comply with the agreed termination rules and with a notice period of no more than one month.
3. You can use the agreements listed in paragraphs 1 and 2 of this article:

- cancel at any time and are not limited to cancellation at a specific time or in a specific period;
- at least terminate in the same way as you entered into the agreement;
- Always cancel with the same notice period as we have indicated for ourselves.

Extension:
4. A fixed-term contract that concerns a long-term contract may not be tacitly renewed or renewed for a certain period.
5. A fixed-term contract that concerns a long-term contract may only be tacitly extended for an indefinite period if you are allowed to terminate at any time with a notice period of no more than one month.
6. An agreement with a limited duration for the regular delivery of daily, news and weekly newspapers and magazines for the purpose of introduction (trial or introductory subscription) will not be tacitly continued and will automatically end at the end of the trial or introductory period. Expensive:
7. If an agreement lasts longer than one year, you may terminate the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness preclude termination before the end of the agreed term.

1. As long as nothing else has been agreed, you must pay the amounts due within 14 days from the day after the cooling-off period starts. In the event that several products from the same order are delivered at different times, the payment term starts after delivery of the last product. In the case of a contract for the provision of a service, you must pay within 14 days after you have received our confirmation of the agreement. If you do not have a cooling-off period, you must pay within 14 days from the day after the conclusion of the agreement.
2. In the case of a distance purchase, a prepayment of more than 50% may never be required in general terms and conditions and that, unless otherwise agreed, you pay (the rest of) the purchase price upon delivery of the order or after the provision of a service.
3. You have the duty to report any inaccuracies in payment details provided or stated to us immediately.
4. If you do not pay (on time), we have the right to charge you the reasonable extrajudicial collection costs that you have made known in advance. The amount of these costs is capped by law. We may deviate from this in your favor.

1. We have a complaints procedure that is sufficiently known and will handle your complaint as described in this complaints procedure.
2. Complaints about the performance of the agreement must be submitted to us within a reasonable time, complete and clearly described, after you have noticed the defects.
3. Complaints submitted will be answered within 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, we will respond within the period of 14 days with an acknowledgement of receipt and an indication of when you can expect a more detailed response.
4. If there is no mutual solution to a complaint, you can submit your complaint to the Qshops. You can therefore also call on the mediation of Qshops Keurmerk. You can exercise this right via the online complaint form on the website of Qshops Keurmerk. See: https://www.qshops.org/pages/klacht_melden The complaint will then be sent to Qshops in the first instance to the seller for processing. Qshops will mediate a solution between you and us within three months. If mediation by Qshops does not succeed or does not succeed within the period of three months, you can still submit the complaint to a Disputes Committee.
5. If you have a complaint, you can always report it to the European ODR platform via http://ec.europa.eu/odr.

As a consumer, you expressly acknowledge that all intellectual property rights of the displayed information, communications or other expressions with regard to the products and/or with regard to the website lie with us, our suppliers or other entitled parties.

We only process your data in accordance with our privacy policy. In doing so, we observe the applicable regulations.

Dutch law applies exclusively to all our offers, the agreements between you and us, and the implementation thereof.

Our website may contain advertisements from third parties or links to other sites. We have no influence on the privacy policies of these third parties or their sites and we are not responsible for them.

You can always ask us by e-mail which of your data is being processed. You can also ask us by e-mail to make improvements, additions or other corrections, which we will process as soon as possible. If you no longer wish to receive information, please let us know. Information will only be sent if you have provided your e-mail address.

Additional provisions or provisions that deviate from these general terms and conditions may not disadvantage you. These provisions must be recorded in writing or be available in such a way that you can store them in an accessible manner on a durable data carrier.

1. Qshops Hallmark may amend these general terms and conditions unilaterally.
2. Last change 08-06-2018